1. Add Your Products to Cart

Browse our store and add the products you would like to purchase to your shopping cart.

Once you have finished shopping, click Proceed to Checkout.

2. Enter Your Details

Complete your billing and delivery information carefully.

Please make sure your name, email address, phone number and delivery address are correct so that we can process your order without unnecessary delays.

3. Select Fena at Checkout

At the payment section, select the available Fena payment option and continue with your order.

You will be taken through the secure payment process to complete your transaction.

4. Complete Your Payment

Follow the instructions shown on the Fena payment screen.

Depending on the payment flow available to you, you may be asked to select your preferred payment method and authorise the transaction through your banking/payment provider.

Review the payment amount and order details carefully before confirming your payment.

5. Payment Confirmation

Once your payment has been successfully completed, you will receive confirmation of your transaction.

Your order will then proceed for processing according to our normal order-processing times.

Important Information

• Please make sure you enter the correct payment and contact details.
• Do not refresh or close the payment page while your payment is being processed.
• Please do not make multiple payments for the same order.
• If your payment appears to have been deducted but your order has not been confirmed, please contact our support team before attempting another payment.
• Keep your order number and payment confirmation for your records.

Having Trouble With Your Payment?

If you experience an issue while completing your payment, please contact our customer support team and provide your order number and any relevant payment information.

We will help you check the status of your payment and assist you with the next steps.

Secure Payments

Your payment is processed through our payment provider, Fena, rather than directly through PepWorld. Fena provides online payment solutions designed to make checkout simple and secure.

Thank you for shopping with PepWorld.