At Pep World, we are committed to providing reliable and efficient delivery services for all orders. This Shipping Policy outlines how orders are processed, shipped, and delivered.

Important: All products sold by Pep World are supplied strictly for laboratory, scientific, educational, and research purposes only. Our products are not intended for human or animal consumption, medical use, therapeutic applications, or diagnostic procedures.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received and verified.

Orders placed on weekends or public holidays will be processed on the next business day.

During periods of high demand, processing times may be slightly extended.

Shipping Methods

We work with trusted courier and postal partners to ensure secure delivery of your order.

Available shipping options and delivery estimates will be displayed during checkout.

Shipping services may vary depending on your delivery location.

Delivery Timeframes

Estimated delivery times are provided as a guideline only.

United Kingdom

Standard Delivery: 1–3 business days
Express Delivery: 1–2 business days

International Orders

Europe: 3–10 business days
Rest of World: 5–15 business days

Delivery times may vary depending on customs clearance, local postal services, and destination country regulations.

Shipping Costs

Shipping charges are calculated during checkout based on:

Delivery location
Order weight
Selected shipping method

Any applicable shipping fees will be clearly displayed before payment is completed.

Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information, where available.

Tracking updates are provided by the shipping carrier and may take some time to appear after dispatch.

International Shipping

Pep World ships to a variety of international destinations where permitted by law.

Customers are solely responsible for ensuring that products can legally be imported into their country or jurisdiction.

Pep World is not responsible for:

Import restrictions
Customs seizures
Local regulatory requirements
Additional taxes, duties, or customs fees

Any customs charges imposed by the destination country are the responsibility of the customer.

Customs & Import Duties

International orders may be subject to:

Import duties
Taxes
Customs processing fees

These charges are determined by the destination country’s customs authority and are not included in our product or shipping prices.

Pep World has no control over these fees and cannot estimate their amount.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided:

Delivery delays may occur.
Additional shipping charges may apply.
The package may be returned to us.

Pep World is not responsible for orders delivered to incorrect addresses provided by the customer.

Returned Shipments

If a shipment is returned due to:

Incorrect address details
Delivery refusal
Failure to collect the package
Unsuccessful delivery attempts

the order will only be eligible for refund or reshipment once the package has been returned to our facility and inspected.

Additional shipping fees may apply for reshipment requests.

Lost or Delayed Shipments

While we strive to ensure timely delivery, delays can occasionally occur due to factors beyond our control, including:

Courier delays
Customs inspections
Severe weather conditions
Transportation disruptions
Public holidays

If your shipment appears lost, please contact us and we will work with the carrier to investigate the issue.

Replacement shipments or refunds may be offered where appropriate after the investigation is completed.

Damaged Deliveries

If your package arrives damaged, please contact us within 48 hours of delivery and provide:

Your order number
Photographs of the package
Photographs of the damaged items

We will review the claim and, where appropriate, arrange a replacement or refund.

Risk of Loss

Ownership and responsibility for products pass to the customer upon successful delivery to the shipping address provided during checkout.

Customers are responsible for ensuring secure receipt and storage of delivered products.

Research Use Notice

All products supplied by Pep World are intended exclusively for research purposes only.

By placing an order, you acknowledge and agree that:

Products are not intended for human consumption.
Products are not intended for animal use.
Products are not intended for medical, therapeutic, cosmetic, or diagnostic applications.
Products will only be used in accordance with applicable laws and regulations.

Contact Us

If you have any questions regarding shipping, delivery, or tracking information, please contact our customer support team through our Contact Us page.

Website: pepworld.co.uk

Email: info@pepworld.co.uk